We can’t be responsible for a change of mind, but if a printing mistake is made on our end, we will replace the item free of charge. All custom/personalized/food grade items are non-refundable.
Please note that we do our best to represent colors in all of our product photos and proofs, but due to browser and monitor settings, colors may vary from your computer screen to the print item(s).
In order to guarantee to our customers that all food grade items are new and unused these items cannot be returned, even if unopened. This includes (but isn’t limited to) paper straws, paper plates, cups (of any kind), napkins, cupcake supplies, cake toppers, candles, favor bags, cello bags, and stir sticks.
Balloons and all special orders are also non-refundable, even if unopened.
Requests for returns must be made within 5 calendar days of receiving an item. A return authorization number must be issued in order to return the item in new condition. Once received, in new, unused condition, we will issue a refund for the item – shipping charges are non-refundable. Buyers are responsible for all return shipping fees and for your protection, we recommend you obtain a tracking number for the package.
Returns are at our discretion.
Once orders are placed in the mail it becomes the responsibility of the USPS/FedEx/UPS. If the shipping carrier damages or loses the package, Pink Poppy Weddings is not liable for the loss. Pink Poppy Weddings does not offer refunds on such items.
If we have not started on your order, there would be no charge and we will refund your entire purchase in full. If we have started the proof process, there is a charge of $10. If we have received your final proof approval, you will be responsible for the entire order cost.
If a non-customized cake topper order is cancelled after it has been placed into production but before it has shipped from our studio, a 15% restocking fee will be charged.
Pink Poppy Weddings reserves the right to cancel an order at any time. If an order has been placed and the customer does not respond within 2 weeks to the proof emails (if requested), the order will automatically be cancelled (minus the $10 proof charge). We make every attempt to contact the customer during this period including contacting buyers via email.
It is the customer's responsibility to measure their items accurately before placing an order for products. If you plan to order a large amount of an item, we recommend ordering a single one first so you can see the item in person if you have doubts about color or size. We are happy to answer any questions before you place your order and will help you find the right size product for your needs.